alphatickets FAQ


Click on the "Forgot your password?" Link, which is located on the right under the login fields. On the following page please enter your registered e-mail address. You get out for security reasons then in a few minutes a confirmation email to your e-mail address. Please click the Confirmation link in this e-mail and you will shortly receive a new password via e-mail.
Tickethouse B.V. (www.alphatickets.net) accepts the information provided by the organizers. Tickethouse B.V. (www.alphatickets.net) does not guarantee the accuracy of this information (date, time, Venue, categories), but always strives to publish the latest data. If you notice an error, please let us know by clicking on the button "Contact" - to be found on each one Inquire about event date. Current information can be found on our homepage or on current Messages from your daily press.
Unfortunately, it is not always possible for us to meet exact delivery dates. The reason is that we have the most Tickets are not available in our office. Should a timely delivery on your desired date not possible. Be sure to download your personal Gift Certificate for your cards. The tickets will be redelivered, as soon as they are available to us. We guarantee the delivery of tickets at least 3-4 days before the start of the event.
Thats how it works:
  • Log in using your access data.
  • Under the link "Orders" you will find a list of your orders.
  • For each of your orders, you can download or print out a voucher in PDF format.
In order to give you the best available seats in the respective category, we work with various Suppliers and ticket agencies together, which give us the tickets in exceptional cases only a few weeks or days before the Deliver event. Therefore, in rare cases, your ordered tickets will be available until a few days before the event delivered. Once we have received the cards you have ordered from our supplier, we will take them for granted immediately and unsolicited forward to you.
When ordering more than one seat, these are always guaranteed to be connected in pairs, but usually all next to each other.
In most cases, the tickets will be ranked by our suppliers within the category you have booked output. Tickethouse B.V. (www.alphatickets.net) therefore often has no direct influence on the exact block / space allocation within the category. The reference that the category distribution differs partly strongly from the category distributions of the respective organizer, You will also find under each article.
Unfortunately orders can not be canceled. Tickets are excluded from the exchange and right of withdrawal.
As far as Tickethouse B.V. (www.alphatickets.net) offers services in the field of leisure events, in particular Tickets for events, the Distance Selling Act does not apply to the contracts concluded with us (see § 312b (3) No. 6 BGB). This implies that a two-week right of withdrawal is excluded in principle. each Ordering tickets is thus immediately after confirmation by us binding and obliged to accept and pay the ordered cards. The purchase is final. There is no refund, revocation or exchange for date or time changes, partial fulfillment or loss.
Unfortunately, Tickethouse B.V. (www.alphatickets.net) will not be able to print you replacement tickets. Your tickets are like cash therefore, they can not be replaced. In case of lost tickets we can not issue replacement tickets. You can but make a new order about us, as far as tickets are in stock.
Tickets are excluded from the right of withdrawal and exchange. Should a concert date be postponed and a replacement date be set, the cards retain their validity. Tickethouse B.V. (www.alphatickets.net) offers, in case of hindrance to the rewinding free of charge To take care of. This offer is limited. The tickets must be received by us within 7 days after official announcement by the organizer his. Since Tickethouse B.V. (www.alphatickets.net) the performance of the procurement of the cards has accomplished, we can only refunded by the organizer Refund amount (or original price). If the organizer refuses to take back the tickets, then Tickethouse B.V. (www.alphatickets.net) do not mind the reversal.
To change your address for current orders, please contact us via our contact form. When changing your address for future Orders, please log in to your customer area with the help of your e-mail address and your password and then adjust your data the link "change address".

Please take the bank details from the menu item "Prices and delivery" and enter your intended purpose in your transfer Order number.
Tickethouse B.V. (www.alphatickets.net) acts as an intermediary of tickets for exclusive and mostly sold-out events and therefore has none Influence on the usual market prices or price expectations of other ticket suppliers / third party suppliers. The procurement of requested tickets is often a complex process, which is associated with a lot of time. This sometimes creates considerable costs, which ultimately also affect the ticket price. The indication that the prices and category distributions are partly heavily dependent on the original prices and category distributions of the deviate from the respective organizer, you will also find under each article. For us, the total price is based on the ticket price and the price for arranging the tickets together. We also strongly recommend that you buy your pre-sale ticket tickets from the organizer, then be sure to check the tickets for the event to get printing price. Only when the organizer can no longer offer you tickets in your desired block should you research where You order your desired tickets now. We can assure you by our price guarantee that you do not have too much money for your tickets with us even if the total price (ticket price + procurement) does not correspond to the printed price.
Unfortunately orders can not be canceled. Tickets are excluded from the exchange and right of withdrawal.

As far as Tickethouse B.V. (www.alphatickets.net) offers services in the field of leisure events, in particular tickets for events, the Distance Selling Act applies to the contracts concluded with us no application (see § 312b (3) no. 6 BGB). This implies that a two-week right of withdrawal in principle is excluded. Each order of tickets is thus immediately after confirmation by us and binding obliged to accept and pay for the ordered tickets. The purchase is final. There is no refund, no Revocation or exchange for date or time changes, partial fulfillment or loss. Ordering tickets / tickets is only possible if you have accepted these Terms of Use.
Tickets are excluded from the right of withdrawal and exchange. Should a concert date be postponed and a replacement date set the cards retain their validity. The tickets can be returned if an event is canceled. However, the Tickets at event cancellation, after official announcement by the organizer, be received within 7 working days with us. If the tickets are not available within this period, we will refuse the withdrawal. Since Tickethouse B.V. (www.alphatickets.net) the performance of the care of the cards has accomplished, we can only refund the amount reimbursed by the organizer (or original price). If the organizer refuses to take back the tickets, then Tickethouse B.V. (www.alphatickets.net) do not worry about the cancellation.
An online ticket, also known as e-ticket, is a card that is sent as a PDF file and is printed as an entry ticket. With this expression you can visit the event. These are original tickets issued by the organizer in this form.
To change your address for current orders, please contact us via our contact form.

If you change your address for future orders, please log into your customer area using your e-mail address andyour password and then adjust your data under the link "change address".
After successful order you can immediately print out your order confirmation yourself. In addition, we automatically send an order confirmation to the e-mail address you provided during the order. If you can not find this e-mail in your mailbox, please check once again the correct specification of your e-mail address and the spam folder of your e-mail inbox. More information about the status of your ongoing orders are always available in your customer account.
If your payment by credit card has not been successful, the order has nevertheless been received by us. Your order is valid and at registered, only the order is not paid yet.
You now have the following options for payment:
  • Transfer to the specified account
  • subsequent payment by credit card (only possible with customer account)/li>
If you want to pay later with credit card, we ask you not to inform us completely by email. These communication is not insured and could be viewed by third parties.
When ordering more than one seat, these are always guaranteed to be connected in pairs, but usually all next to each other.
As a rule, you will only receive discounted tickets for children, adolescents and pensioners from the organizer. Please refer to the offer or article on whether Alpha Tickets will issue discounted tickets for this event.
Tell us your problem, our technical support will contact you as soon as possible.
Please contact us for questions about current orders by e-mail or directly via our contact form. If you would like to place a new order, you can also contact our new customer support by phone.
Please take the bank details from the menu item "Prices and delivery" and enter the intended purpose in your transfer your order number.
You have a period of 4 days to transfer the amount. If you do not comply with this deadline, Tickethouse B.V (www.alphatickets.net) no longer forced to deliver you the tickets. Outside this period, your order may be canceled by Alphatickets.
Once your transfer has been received by Alpha Tickets, you will automatically receive a confirmation to you when placing your order specified e-mail address. You will receive further information about the status of your current orders at any time in your customer account.
The tickets will be sent to you after receipt of payment. As usual, at all ticket shops, the cards are only after receipt of payment sent to you. Companies that need an invoice can download and print the invoice in their customer account.

No.
This shipping method is unfortunately not possible because it has happened very often that the cards are not picked up at the post office and this remain with the post office. We have an economic disadvantage that we can not accept.
Tickethouse B.V. (www.alphatickets.net) confirms the receipt of orders. This e-mail is often considered as spam by mail servers.
Please check your spam e-mail folder. For bank transfers, the payment is usually received 1-3 days after the transfer has been made.For transfers from abroad this can take up to 10-14 days.
Tickethouse B.V. sells on the website alphatickets.net tickets for exclusive and mostly sold-out events worldwide. The procurement of demanded exclusive tickets for sold-out events is very time-consuming and costly connected. Depending on the market situation, the tickets are purchased at great expense by ticket suppliers and other ticket agencies. It thus arises sometimes considerable costs, which are reflected in the ticket price. A note that the prices as well as the category distributions, themselves partly deviate very much from the original prices and original categories of the respective organizer, you will find under each article.

Please contact us for questions about current orders by e-mail or directly via our contact form.
With modern encryption technology, you can safely shop with us. The protection of your privacy when using our websites is very important to us important. That's why your data is protected by state-of-the-art SSL encryption throughout the ordering process.
The developers of SSL have thought in the design of the protocol to two applications: First, SSL should be an efficient encryption allow communication between client and server. Under encryption is understood that all data before shipping on ways that potentially can be intercepted with a special key. The unreadable data stream is then transmitted and can only be provided by the intended Receiver decoded again and read in the original. SSL supports the so-called symmetric encryption with the DES methods, Triple DES and AES.
At the same time, SSL fulfills the unbelievably important purpose of authentication: as a digital key or a certificate is always only one assigned to a specific domain, each browser can automatically verify its authenticity at the issuing site. As every certification body (Certificate Authority, CA for short) always generates a manual check of the identity of the customer when generating a certificate or key phone call, letter or personal visit checks, the assignment of certificate to a domain is one hundred percent secured. A working authentication is very important, especially in e-commerce - from where else should the user know that he also buys from the same provider he does pretending to be. SSL makes it possible for a kind of trust to be created in the impersonal web.
Source: www.netzwelt.de
Please read the privacy policy again.
Tickethouse B.V. (www.alphatickets.net) will never give customer data to third parties for marketing or commercial purposes.
Please contact us for questions about current orders by e-mail or directly via our contact form.
After successful order you can immediately print out your order confirmation yourself. In addition, we automatically ship one order confirmation to the e-mail address you provided during the order.
If you can not find this e-mail in your mailbox, please check again the correct specification of your e-mail address and the spam folder of your e-mail program. More information on the status of your current orders, you find any time on your customer account.
Click on the "Forgot your password?" Link, which is located on the right under the login fields. On the next page then enter please your registered e-mail address. For security reasons, you will then receive a confirmation e-mail to yours within a few minutes e-mail address. Please click the confirmation link in this e-mail and you will shortly receive a new password by e-mail. If you no longer know the e-mail address with which you have registered, we regret to ask you to register as a new customer.
No.
This shipping method is unfortunately not possible, because it has happened very often that the cards are not picked up at the post office and this thereby remain with the post office. We have an economic disadvantage that we can not accept.
In order to offer you the best possible seats, we cooperate with various ticket suppliers and ticket agencies. These deliver in exceptional cases, only a few weeks before the event. For this reason, your ordered cards will be available in exceptional cases delivered a few days before the event.

As soon as the cards you have ordered from our suppliers are available to us, we will forward your cards to you immediately.
Your cards are insured by mail. Once the shipping service provider has delivered, our liability ends. The delivery of the cards takes place against signature or in your mailbox.
To change your address for current orders, please contact us via our contact form. When changing your address For future orders, please log in to your customer area using your e-mail address and password and then adjust your data under the link "change address".
Please contact us for questions about current orders by e-mail or directly via our contact form.