Privacy Policy / Affected Rights / Notice Obligations

We are pleased that you are interested in our website at alphatickets.net. The protection of your personal data during the collection, processing and use during your visit to our website is very important to us. We protect your data in full compliance with legal regulations.

§1 Information about the collection of personal data

In the following we inform about the collection of personal data when using our website. Personal data is any data personally available to you, e.g. Name, address, e-mail addresses, user behavior.
Responsible acc. Article 4 (7) of the EU General Data Protection Regulation (DS-GVO) is: Najim Hafnaoui, Tickethouse Holding B.V., Minckelersstraat 7, 5916 PE Venlo, The Netherlands, Telephone: 0172-7973740, E-Mail: datenschutz@alphatickets.net.
The person responsible for the processing of personal data is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data. When you contact us by e-mail or form, we will collect the information you have provided (your e-mail address, your name and any other contact details) to answer your questions or to initiate business. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements. If we rely on contracted service providers for individual functions of our offer or if you wish to use your data for advertising purposes, we will inform you in detail below about the respective transactions. In doing so, we also name the specified criteria for the storage duration.

§2 Your rights

You have the following rights with respect to the personal data concerning you:
- right to information,
- right to rectification or erasure,
- right to restriction of processing,
- right to object to the processing,
- Right to data portability.

You also have the right to complain under Art. 77 GDPR: If you believe that the processing of your personal data in violation of the GDPR, you have the right to complain to a supervisory authority, without prejudice to any other administrative or judicial remedy in particular in the Member State of your place of work, your whereabouts or the place of the alleged infringement.

§3 collection of personal data when visiting our website

In the case of merely informative use of the website, that is, if you do not transmit information to us via any of the other functionalities of the website (such as the contact form), we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure the stability and security (legal basis is Art. 6 (1) sentence 1 DS-GVO ):
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Content of the requirement (concrete page)
- Access status / HTTP status code
- each transmitted amount of data
- Browser
- Operating system and its interface
- Language and version of the browser software.

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and by which the body that sets the cookie (here through us) receives certain information. Cookies can not run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.
This website uses the following types of cookies, the scope and operation of which are explained below:
- Transient cookies (in addition a) - Persistent cookies (in addition b). a) Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
b) Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can prevent the setting of cookies through our website at any time by means of the designated settings of your browser and thus permanently contradict the setting of cookies. Furthermore, already set cookies can be deleted at any time via your browser or other software programs. This is possible in all common browsers. Please be aware that this may not enable you to use all features of this site.

Any additional personal data will only be collected by us if you voluntarily provide it to us. For further information please refer to the following explanations.

§4 Newsletter

With your consent, you can subscribe to our newsletter, which informs you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

To register for our newsletter, we use the so-called double opt-in procedure. This means that after you have registered, we will send you an e-mail to the e-mail address specified in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP address and the time of registration and confirmation. The purpose of the procedure is to prove your registration and, if necessary, to clarify possible misuse of your personal data.

The only requirement for sending the newsletter is your e-mail address. The specification of additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 sentence 1 lit. a DS-GMO.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the cancellation by clicking on the unsubscribe link provided in each newsletter e-mail, by e-mail to InfoDS@Dickenet.com or by sending a message to the contact details stated in the imprint.

We point out that we evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent include a so-called tracking pixel, a one-pixel image file stored on our website. For the evaluations, we only evaluate whether this file is called up on our web server by opening the newsletter. The data is evaluated exclusively anonymously, a direct personal reference is excluded.

You can object to this tracking at any time by unsubscribing from the newsletters via the separate unsubscribe link or contact path above. After logging out, we store the data purely statistically and anonymously. Also, such tracking is not possible if you've turned off image viewing by default in your email client. In this case the newsletter will not be displayed completely and you may not be able to use all the features. If you display the images manually, the above tracking is done.

§5 Use of Google Analytics & Google AdWords Remarketing

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymisation on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator.

The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link. in download and install: https://tools.google.com/dlpage/gaoptout?hl=de.

This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed shortened, a person-relatedness can be excluded. Insofar as the data collected about you is assigned a personal reference, it will be immediately excluded and the personal data will be deleted immediately.

We use Google Analytics to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. For the exceptional cases in which Personal Information is transferred to the US, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f DS-GMO.

Third Party Information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436-1001. Terms of Use: https://www.google.com/analytics/terms/en.html, Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en, and the Privacy Policy: https: //policies.google.com/privacy?hl=de&gl=de.

This site uses the features of Google AdWords Remarketing to advertise this site on Google's search results, as well as third party websites. Provider is the Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google sets a cookie in the browser of your device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing is based on our legitimate interest in optimally marketing our website in accordance with Art. 6 para. 1 lit. f DSGVO.

§6 Integration of Google Maps

On this website we use the offer of Google Maps. This allows us to show you interactive maps directly in the website and allow you to conveniently use the map feature.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned under § 3 of this declaration will be transmitted. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for purposes of advertising, market research and / or tailor-made website design. Such an evaluation is done in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users of the social network about their activities on our website. You have a right of objection to the formation of these user profiles, and you must comply with this to Google.

For more information on the purpose and scope of the data collection and its processing by the plug-in provider, please refer to the provider's privacy policy. There you will also find further information about your rights and settings options for the protection of your privacy: https://policies.google.com/privacy?hl=en&gl=de. Google also processes your personal information in the United States and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework.

§7 Integration of videos

We currently have videos from the providers YouTube and Vimeo included in our online offer, which are stored on https://www.youtube.com/ or https://vimeo.com and are directly playable from our website. These are all integrated in the "extended privacy mode", ie. that you do not transfer data about you as a user to YouTube if you are not playing the videos. Only when you play the videos, the data mentioned in the following paragraph will be transmitted. We have no influence on this data transfer.

By visiting the website, YouTube or Vimeo receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration will be transmitted. This is done regardless of whether YouTube or Vimeo provides a user account that you are logged in to or whether there is no user account. When you're logged in to Google, your data collected through YouTube will be directly associated with your account. If you do not wish to be associated with your profile on YouTube or Vimeo, you must log out before activating the button. YouTube or Vimeo stores your data as usage profiles and uses them for purposes of advertising, market research and / or tailor-made website design. Such an evaluation is done in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users of the social network about their activities on our website. You have a right to object to the creation of these user profiles and you must comply with YouTube or Vimeo to exercise them.

For more information on the purpose and scope of your data collection and processing through YouTube, please read the privacy policy. You'll also get more information about your rights and privacy settings here: https://www.google.com/intl/en/policies/privacy. Google also processes your personal information in the US and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework.

For more information on the purpose and scope of the data collection and its processing by Vimeo, please visit https://vimeo.com/privacy

§8 Contact form

If you contact us via our contact form, you can voluntarily enter your contact details (name, address, telephone number, etc.) so that we can contact you. The data you provide will be encrypted to us. We use this information confidentially and exclusively to contact you. A transfer to third parties and a link with the log information stored on our web server does not take place.

§9 Catalog order

If you contact us via our catalog order form, you can voluntarily enter your contact details (name, address, telephone number, etc.) in order to receive the corresponding offer. The data you provide will be encrypted to us. A transfer to third parties and a link with the log information stored on our web server does not take place.

§10 Orders in our webshop

Via our webshop you have the possibility to put together selected products to a shopping cart and to trigger a binding order in further steps. The specification of your contact data is voluntary, the transmission of your data is encrypted and only if you have given us your consent. We use this data confidentially and exclusively for order processing or in the context of legitimate interest. For advertising use, they are processed only after your approval.

§11 Processing purposes and legal basis

The data processing takes place for the purpose of contract execution or legitimate interest or for commercial use only after your consent.

The processing of your data is required under Art. 6 para. 1 letter f of the GDPR for the protection of our legitimate interests or that of a third party. Our legitimate interests are to develop cooperation and to provide proper information for the purpose of maintaining the business relationship.

§12 Data categories and data origin

We process the following categories of data on our website: master data, communication data. The data from the mentioned data categories come or consist of the operative business, the cooperation.

§13 Recipients

We do not share your personal information with third parties. Exceptions to this are our service partners, if this is necessary to fulfill a request via this website (eg parcel and postal services).

§14 Duration of storage

The data stored on your person will be deleted after fulfillment of the contract and the expiry of warranty periods, provided that no further statutory storage requirements preclude. For example, this is the provision of the newsletter subscription data described above, if you have chosen to do so. These will be deleted in accordance with the legal provisions, as long as no longer retention periods are required or justified for legitimate reasons. If you revoke your consent to the use of your data, these will be deleted immediately, unless the above reasons do not speak against it.

§15 Children and adolescents

Persons under the age of 18 should not submit any personal data to us without the consent of their parents or guardians. We do not request personal information from children and adolescents, do not collect them and do not disclose them to third parties.

§16 Links to other websites

Our websites contain links to external websites where cookies may be used and personal data collected and processed. We have no influence on this and can not inform you beforehand. This Privacy Policy applies solely to our website. The websites linked from this page are not included.

Likewise we have no influence on the content of the linked websites. We declare that at the time of linking the websites of third parties, no illegal content was recognizable on the linked pages. Therefore we dissociate ourselves expressly from the contents of all linked web pages, which were changed after the linking. No responsibility is taken for the availability or content of such websites and no liability for damages resulting directly or indirectly from the use of such content. For unlawful, incorrect or incomplete contents and for damages, which directly or indirectly arise from the use, the provider of the page, to which reference is made, is liable.

§17 Data security

We always strive to save your personal information by taking all technical and organizational measures so that they are not accessible to third parties. Should you, for example, by email or via our contact form with us in contact, so the complete data security can not be guaranteed. For the transmission of confidential information, we recommend that you only choose the postal service.

You can retrieve this privacy policy from our website at any time from the "Privacy Policy" link.

Due to the change in legal regulations, an adaptation of this privacy policy may become necessary. We reserve the right to make changes to this privacy policy.

§18 Disclaimer

These terms and conditions are part of our website at alphatickets.net.

The information on this website are provided for general information purposes. They have been compiled and tested with the utmost care. Nevertheless, no guarantee - express or implied - for the completeness, accuracy, timeliness or quality and availability of the information provided at any time.

All offers are non-binding. We expressly reserve the right to change, supplement or delete parts of the website or the entire offer without prior notice or to cease publication temporarily or permanently.

§19 Copyright / Protection Laws:

The text, images, graphics, animations or their arrangement on this website are protected by copyright and other protective laws. Reproduction, processing, distribution and any kind of exploitation outside the bounds of copyright require the prior written consent. The content of this website may not be used for commercial purposes.

Your

Tickethouse Holding B.V.
Minckelersstraat 7
5916 PE Venlo
Netherlands